Shipping & Returns

 

We currently ship Polka Pants all over the world! All parcels are sent with Royal Mail, Monday to Friday, requiring a signature on delivery. 


DELIVERY TIMES & COSTS

Charges below are for 1 pair of Polka Pants, prices will vary for larger orders. All shipping costs include handling charges.

UK Standard Delivery (3 working days): £5
UK Next Day Delivery (Guaranteed by 1pm): £10
Europe (5-7 working days): £13
Rest of World (7-10 working days): £15

For next working day (Monday-Friday) delivery, you must place your order before 12pm.

RETURNS POLICY

We happily accept returns/exchanges on full-priced items in their original condition (unworn/unwashed) if returned within 14 working days. If you have any concerns regarding our returns policy, please get in touch via the contact page

HOW DO I RETURN/EXCHANGE AN ITEM?

For all returns or exchanges please submit a request using the online gateway. All orders must be submitted through the gateway to be applicable for return or exchange. If we do not receive an online submission, we cannot proceed.
 
We will then ask you to return your items to us at:

POLKAPANTS
Att: Exchanges and Returns
Unit 8A, 41 West Road
Tottenham, United Kingdom 
N17 0RE

Exchanges will be processed within 48 hours (subject to stock availability). Refunds, once approved will be processed within 15 working days. 

The cost to return an item for refund or exchange is at the expense of the custom. For security and peace of mind, we recommend that you use an insured registered post to ensure safe and documented delivery as we are not liable for any lost returned items.

MY PACKAGE WAS NEVER DELIVERED, CAN I GET IT RESENT?
We sent all packages via recorded delivery, which means a signature is required on delivery. If you are not present, and the package was attempted to be delivered, please contact your local shipping service to get it redirected to you. If your package is returned to us, we can ship it back to you at the cost of the original shipping price.